Terms and Conditions
Welcome to The Mug Spot. By accessing our website or placing an order through our New Zealand store, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our website or making a purchase.
1. General Information
These Terms and Conditions apply to all visitors and customers of https://mugspot.co.nz. By using this website, you agree to comply with and be bound by these terms. If you do not agree with any part of these Terms and Conditions, please do not use this website.
2. Products and Pricing
Product Availability
All products are subject to availability. We reserve the right to limit quantities, modify, or discontinue any product at any time without prior notice.
Pricing
All prices displayed on this website are listed in New Zealand Dollars (NZD) unless stated otherwise. Prices may change at any time without notice and are subject to applicable taxes.
3. Payment
We accept payments through secure third-party payment providers that support major payment methods, including Visa, MasterCard, American Express, Google Pay, and other supported options shown at checkout.
By submitting your payment details, you authorise us to charge the full amount of your order. All transactions are processed securely, and payment details are not stored on our servers.
4. Shipping
Shipping Region
This store ships within New Zealand only.
Customers located in other regions should place orders through the store that serves their location:
- Australia: https://mugspot.com.au
- USA & Canada: https://mymugspot.com
- UK & EU: https://themugspot.co.uk
Processing Time
Orders are typically processed and dispatched within 1–3 business days.
Customised or personalised mugs may take up to 3 business days to prepare before dispatch.
Processing times may vary during public holidays or peak seasonal periods.
Delivery Time
Estimated delivery times are provided as a guide only and may vary due to location, courier delays, weather conditions, or seasonal demand.
- Metro areas: 5–10 business days
- Regional areas: 7–12 business days
Shipping Fees
Free standard shipping is included on all New Zealand orders.
Multiple-Item Orders
Orders containing multiple items may be dispatched separately to ensure safe delivery. Tracking details will be provided for each shipment where applicable.
5. Returns and Refunds
Our products are made to order, and we aim to ensure every order meets our quality standards.
Damaged, Faulty, or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order number and a clear photo of the issue. Once verified, we will arrange a replacement or refund at no additional cost.
Change of Mind
We do not accept change-of-mind returns or exchanges, as our products are made to order. Please review product details carefully before placing your order.
This policy does not affect your rights under the New Zealand Consumer Guarantees Act.
6. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for all activities conducted under your account. Please notify us immediately if you suspect any unauthorised access or security breach.
7. Intellectual Property
All content on this website, including text, images, graphics, logos, designs, and trademarks, is the property of The Mug Spot or its content suppliers. You may not copy, reproduce, distribute, or use any content without prior written permission.
8. Limitation of Liability
To the fullest extent permitted by law, The Mug Spot shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
9. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be published on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised terms.
10. Governing Law
These Terms and Conditions are governed by the laws of New Zealand, and any disputes will be handled in accordance with New Zealand legal requirements.
11. Email Communications
By placing an order, you agree to receive transactional emails such as order confirmations, shipping updates, and service-related communications. You may also receive occasional marketing emails, which you can unsubscribe from at any time using the link provided in the email.
12. Contact Us
If you have any questions about these Terms and Conditions or require assistance with an order, please contact us:
The Mug Spot
📧 Email: info@mugspot.co.nz
🌐 Website: https://mugspot.co.nz
