🚚 Shipping Policy – New Zealand
At The Mug Spot, we’re proud to offer free standard shipping across New Zealand on all ceramic mugs and stubby coolers — no minimum purchase required.
📦 Where We Ship
This store ships within New Zealand only.
If you’re shopping from another region, please visit the store that serves your location:
- 🇦🇺 Australia: https://mugspot.com.au
- 🇺🇸 USA & Canada: https://mymugspot.com
- 🇬🇧 UK & EU: https://themugspot.co.uk
Shopping from the correct regional store ensures accurate pricing, delivery times, and locally relevant designs.
🛠️ Processing Time
- Most orders are processed and dispatched within 1–3 business days
- Customised or personalised mugs may take up to 3 business days to prepare before dispatch
- Processing times may vary slightly during public holidays or peak seasonal periods
⏱️ Estimated Delivery Time (New Zealand)
Delivery timeframes are estimates only and may vary depending on location, courier delays, weather conditions, or seasonal demand.
- Metro areas: 5–10 business days
- Regional areas: 7–12 business days
💰 Shipping Cost
Free standard shipping on all orders within New Zealand.
🚛 Shipping Carriers
Orders are shipped using trusted courier and postal partners to ensure reliable and trackable delivery across New Zealand.
The carrier used for your order may vary depending on your location and delivery requirements.
📍 Tracking Your Order
Once your order has been dispatched, you’ll receive a confirmation email with tracking details, allowing you to follow your delivery every step of the way.
📦 Multiple-Item Orders
If your order includes multiple items, they may be dispatched separately to ensure safe and efficient delivery.
Each shipment will include its own tracking information if items are sent in more than one parcel.
📬 Questions About Shipping?
If you have any questions about shipping or delivery, feel free to contact us:
The Mug Spot
📧 Email: info@mugspot.co.nz
🌐 Website: https://mugspot.co.nz
