📌 Frequently Asked Questions (FAQ) – New Zealand
🚚 Do you offer free shipping?
Yes. We offer free standard shipping across New Zealand on all ceramic mugs and stubby coolers — no minimum spend required.
Any product-specific delivery limitations (if applicable) will be clearly noted on the product page.
📦 Where do you ship from?
We are an Australian-owned small business, and orders for New Zealand customers are fulfilled through our trusted production and delivery partners to ensure reliable service and timely delivery.
🌍 Do you ship internationally?
No. This store ships within New Zealand only.
If you’re shopping from another region, please visit the store that serves your location:
- 🇦🇺 Australia: https://mugspot.com.au
- 🇺🇸 USA & Canada: https://mymugspot.com
- 🇬🇧 UK & EU: https://themugspot.co.uk
Shopping from the correct regional store ensures accurate pricing, delivery timeframes, and region-specific designs.
⏱️ How long will my order take to arrive?
Most New Zealand orders are delivered within the following estimated timeframes:
- Metro areas: 5–10 business days
- Regional areas: 7–12 business days
You’ll receive tracking details by email once your order has been dispatched.
🛠️ How long does it take to process my order?
Orders are typically processed within 1–3 business days.
Customised or personalised mugs may take up to 3 business days to prepare before dispatch.
☕ Are your mugs dishwasher and microwave safe?
Yes. All our white ceramic mugs are microwave and dishwasher safe.
For mugs with coloured handles or coloured interiors, we recommend hand washing to help preserve colour vibrancy, although they are microwave safe.
🧊 What about stubby coolers?
Our stubby coolers are made from durable neoprene with stitched seams, designed to fit standard cans and bottles. They’re lightweight, reusable, and ideal for everyday use or gifting.
💡 Can I switch a design between different mug styles?
In many cases, yes.
Simply leave a note at checkout or email us at info@mugspot.co.nz, and we’ll do our best to help where available — at no extra cost.
🎨 Can I customise a mug with a name or message?
Yes. We offer customisation on selected mugs.
Please follow the instructions on the product page to personalise your mug before adding it to your cart.
If you’d like to customise a different design or have a special request, feel free to get in touch — we’re always happy to assist.
🔁 What is your return policy?
Because our products are made to order, we do not accept change-of-mind returns.
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with a photo, and we’ll arrange a replacement or refund where appropriate.
This does not affect your rights under New Zealand consumer laws.
📬 How can I contact you?
You can reach us anytime via:
- Contact page: https://mugspot.co.nz/contact
- Email: info@mugspot.co.nz
